Experience

  • I have varied experience in System/Network Engineering & Project administration including of User support, day to day Maintenance of Network (Software/Hardware) in-house, on site or Data-centre.
  • Experience with Linux (ubuntu) and web design (e-commerce, Profiles etc), and maintenance, using wordpress, apache or Nginx.
  • Project Planning and Scheduling, Disaster Recovery, IT with Business Strategy, Regulatory Compliance and QA Control/Standards, Business Applications Management, Internet/Intranet, Cost Benefit Analysis, IT Audits/Review, IT and Corporate Policy Development.
  • 8 Years Telephone and on-site LAN, Wi-Fi, Software, Hardware Support & Troubleshooting including of Active Directory, DHCP, DNS, Exchange Server, user accounts and also working with VMware and RDP, Setup Broadband connection to various network for department use at Perfect Network Solution, India and Australia.
  • Over One year on site LAN, Software, Hardware support & Troubleshooting at Open Integration (IBM Sub Contractor) represent as IBM Engineer, Sydney.
  • One year in house user support at Price Waterhouse Cooper: Software, Hardware and LAN/RAS: Setup, Configuration, troubleshoot and Backup restore.
  • One-year Telephone support at Microsoft, Sydney: Product support, troubleshooting and advice to end users as a member of team as well as second level support of team member.

This has equipped me with varied experience in customer relation, planning, management, effective communication, strong multi-tasking and ability to work effective in pressure environment. Ensuring a high level of competence and service quality reduce the incidence of repeat of the same problem and increase customer satisfaction.

Being innovative, creative and unorthodox in my approach to the problem and their solutions was essential of this kind of experience.

The requirement to take decisions on the spot and to liaise with the office and other member of the team trained me to take responsibility and at the same time maintain smooth running of teams.

  • Attended Microsoft Certified System Engineer (MCSE) windows 2000 and 2003.

Attended C.N.E. (Certified Netware Engineer) Course at Novell Authorised Education Centre at COM TECH, Sydney

Network Solution – System/Network Engineer/Project Manager

  • Maintain client network to specified standard Follow Standard Network Security Practice.
  • Setup and Configure LAN and WAN.
  • Administration of Switches (Cisco/HP), Routers (Different Companies), Firewall (Hardware/Software).
  • Setup and Configure Wi-Fi.
  • Administration of Active Directory Windows 2012/2016/2019 server Domains.
  • Maintain records, job reports, logs, according to ITIL Standard
  • Users account & Security for windows server.
  • Installing Operating systems/applications.
  • Remote Support for Daily issues (over Phone or RDP or TeamViewer)
  • Administration Active Directory.
  • Setting up and Maintain Group Policy.
  • Setup/reinstall/maintain Exchange server 2013/2016/2019 with client Outlook and web-based mail.
  • Manage SSL, SPF records, DMARC,  Firewalls, and RDP
  • Administration of user share folder, email, and rights to mailboxes.
  • Setup DHCP, DNS servers.
  • Supporting Desktop users with in-house application, MS Office, and OS (Windows 7,8,10 & Ubuntu)
  • Manage server hardware at Data-centre. Including Deleting HDD for security Organisations, removing and maintaining hardware and network.

DATACOM, North Ryde – Service Desk Analyst

  • Maintain client network to a specified standard.
  • Administration of Active Directory for users Over 2500 in 25 Windows 2003/2008 server Domains.
  • Maintain records, job reports, logs, according to ITIL Standard
  • Users account & Security for windows server.
  • Installing Operating systems/applications.
  • Remote Support for Daily issues (over Phone or RDP)
  • Administration of user share folder, email, and rights to mailboxes.

Network Solution – System/Network Engineer.

  • Troubleshooting Server 2003, SBS 2003, Server 2008, SBS 2008, Exchange server 2003 & 2007,2010, Windows Backup,
  • Maintain Network Health, Monitor using SCE 2007/ 2010.
  • Installing new server (IBM and HP Blade/Rack), Setup Windows server.
  • Setup VMware server and workstation or Hyper-v according to requirements.
  • Maintain client network to a specified standard.
  • Troubleshooting Server 2003, SBS 2003, Windows Backup, workstation XP, and health Check and applications.
  • Maintain records, job reports, logs, according to ITIL Standard
  • Users account & Security for windows server.
  • Installing Operating systems/applications.
  • Provide Data Erasing service on-site and off-site for Govt. and Private Organisations.
  • Active Directory, DHCP, DNS, RDP.

Netremote (NRMS) – Network Engineer

  • Maintain client network to a specified standard.
  • Maintain records, job reports, logs, according to ITIL Standard
  • Respond to email and phone
  • Maintain client relationship
  • Provide & Make recommendations for the existing system.
  • Troubleshooting Server, Client OS, and applications.
  • Maintain Backup and Restore
  • Maintain SBS Server 2003, 2008, Active Directory, VMware, Lotus Domino, Lotus Notes, SAP Support user remotely using Remote Desktop or on-site.
  • Users account & Security for windows server and Lotus Domino.
  • Symantec Antivirus cooperate version 9,10
  • Symantec Ghost, True Image.

Perfect network Solution – Senior System Engineer

  • Design, Setup & Maintain Network, Windows server update services
  • User Administration
  • Backup/Restore (client-specific Software)
  • Remote Support.
  • Checking system Logs and Security
  • Keep System and Antivirus Up to date according to ITIL standards.
  • Support Lotus Notes and Domino Server

Incoll Management – System Administrator

  • Maintain Windows and Domino server
  • Lotus Notes
  • Backup/restore
  • User Administration
  • Remote and site support.

Open Integration (Rep. IBM) – System Engineer

  • Maintain Windows and Novell Netware
  • Checking Lotus Notes Database
  • User Administration
  • Remote and site support.
  • The rollout for different organization

Price Waterhouse – Support Engineer

  • Maintain server/client
  • Troubleshooting users/ LAN
  • Backup Restore
  • User Administration

Microsoft Australia / Wang  – Product Support Engineer

  • Microsoft product installation/configure
  • Troubleshooting Network & Installation over phone
  • Supporting Window 95/NT/Office